Avaya IP Office Telephone System
Purposeful Telephone System
Sustain growth and transform your business with a telephone IP PBX solution which is integrated with mobility, multi-level contact centre, networking, security, video and support services, all from a single system.
Enable communication and engagement regardless of where you are, the time zone, the device you use, or applications. Employees can engage anywhere and anytime to capture opportunities and create value.
Avoid IT pain by centrally managing your IP office telephone system with a web-based console, whether you have 5 users or 1,000 users, in one office or several around the world (up to 150 sites).
Take advantage of unlimited connectivity, regardless of place and time. Each staff member has just one extension number that customers can use to reach them in any place on any device, which means being on the road is no longer being out of the office. Routing all calls through your office will assure privacy and reduces carrier charges by engaging calls over a WiFi network. Remote staff have access to the office directory, conference control and instant messaging.
Widen Your Customer Engagement Possibilities
Diversify the customer experience and improve your call centre agent productivity by adding cost effective, multilevel functionality for voice, email, web chat, SMS and fax. This will turn a cost centre into a profit centre by using agent downtime to automatically initiate outbound upselling call campaigns.
Whether you choose a Cloud-based or Company-hosted model, Avaya IP Office can offer a complete contact centre solution that will grow with you:
- IP Office Contact Centre: A multilevel contact centre solution designed for SMEs.
- Avaya Contact Centre Select: An enterprise solution with advanced self-service and intelligent customer routing.
- Customer Engagement on Avaya IPO Google Cloud Platform: Contact centre services with a flexible monthly subscription via the Google Cloud Platform.
Avaya Digital Phones
1403 Digital Desk Phone
Designed for visitors and other occasional users, this phone offers a simple, familiar interface. It is ideal for common areas of the office, including the pantry and lobbies. The 1403 is compatible with the Avaya IP office only.
1408 Digital Desk Phone
Designed for cubicle workers, sales staff and other users with relatively simple telephone needs, the 1408 office phone system offers a straightforward, productivity enhancing interface.
1416 Digital Desk Phone
This desk phone is designed for reception, assistants to managers and other navigator users – people who answer incoming calls, transfer customers and manage several lines throughout a typical day. This phone offers the most one-touch line/feature/speed-dial buttons, improving productivity by avoiding the need to scroll through on-screen lists.
Avaya IP Phones
Avaya 1603 IP Desk Phone
Designed for users in building lobbies and other public spaces, the 1603 supports three line appearances/feature keys, each with dual LEDs to show status. Fixed feature keys include conference, transfer, drop, hold, mute and a duplex speakerphone.
Avaya 1603 SW IP Desk Phone
Designed for users with basic communication needs, this model includes all of the 1603’s features, but has an extra 10/100 Ethernet port for a nearby laptop or PC.
Avaya 1608 IP Desk Phone
For users with basic communication needs, the 1608 supports eight line appearances/feature keys with dual LEDs. It includes several fixed feature keys for common tasks, including conference, transfer, drop, hold and mute. In addition, it features a duplex speakerphone, a headset jack and an extra 10/100 Ethernet port for a nearby laptop or PC.
Avaya 1616 IP Desk Phone
With support for 16 line appearances, bridged appearances, or feature keys, the 1616 model is designed for users who manage their own extensions in addition to other lines. It features a backlit display on a separately adjustable support and like the 1608, it offers a headset jack and an extra 10/100 Ethernet port.
Avaya 16CC Agent Desk Phone
Built for call-centre environments, the 16CC is a cost-effective desk phone that extends Session Initiation Protocol (SIP) and basic Automatic Call Distribution (ACD).
Avaya 9601 SIP Desk Phone
This desk phone delivers advanced, integrated connectivity in a cost-effective, simple Session Initiation Protocol (SIP) solution. The 9601 is a SIP-only device and is designed for the everyday user as well as for use in common office and building areas.
Avaya 9608 and 9608G IP Desk Phone
The 9608 Desk Phone is a cost-effective, fully functional phone, while the 9608G Desk Phone adds support for integrated gigabit. Designed for small to large enterprises, these desk phones include access to eight lines and graphical labels that can be administered centrally. In select countries and regions, the desk phones are available in global models without English language text on the faceplates. Also, a call centre model offers simplified access to greetings, in-queue call monitoring, agent status updates and more.
Avaya 9611G IP Desk Phone
This model offers integrated gigabit and a USB interface. It has a 3.5 inch graphical colour display with a white backlight and graphic labels that can be managed centrally. In select countries and regions, the 9611G IP Desk Phone is available as a global model, without English language text on the faceplates. It provides simplified access to greetings, in-queue call monitoring, agent status updates and more.
Avaya 9621G IP Desk Phone
The 9621G IP Desk Phone offers gigabit capability and touchscreen functionality on a 4.3 inch colour touchscreen.
Avaya 9641GS IP Desk Phone
This desktop phone offers advanced capabilities with a 5-inch colour touchscreen, speaker, USB interface and integrated gigabit to the desktop. A good option for knowledge workers, this model is especially useful for call centre agents. It has easy access to greetings, in-queue call monitoring and agent status updates.
Avaya 9650 IP Desk Phone
The 9650 IP Desk phone is especially designed for reception and call centre agents, meaning they are for anyone managing a lot of calls. It delivers advanced capabilities like built-in DSS button functions for one-touch access to bridges and feature keys.